Refund policy
RETURNS & EXCHANGES
Thank you for shopping with us. We want you to be happy with your order. Because we don’t offer refunds, we do allow returns for exchange or store credit — subject to the conditions below.
1. Eligibility for Return / Exchange
- You must request a return within 14 days of the delivery/shipping date.
- Items must be unused, unworn, unwashed, in the same condition as delivered, with all original tags/labels attached and original packaging intact.
- You must provide proof of purchase (order number, packing slip or email receipt).
- Returns or exchanges will not be accepted if:
- The request is made after 14 days from delivery.
- The item shows signs of wear, use, damage or alteration.
- Tags/labels or original packaging is missing.
- The item is a sale, discounted, custom, or personalised product (unless faulty).
2. Faulty or Incorrect Items
If you received an item that is faulty, defective, or not what you ordered:
- Please contact us within 14 days of delivery with photos + order details.
- Once confirmed, we will offer an exchange of the same product (if available) or store credit.
- We reserve the right to refuse a return if the item is damaged due to customer misuse or does not meet our return standards.
3. How to Return / Exchange
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Email us at info@hausofslumber.com Include your order number, reason for return/exchange, and photos if the item is faulty or incorrect.
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We will send you return instructions and — if applicable — a return label.
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Pack the item securely (with original tags, packaging, proof of purchase) and post it to us. Return shipping is at your cost — unless we made an error or sent a faulty/incorrect item.
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Once we receive and inspect the item, we’ll notify you by email whether the return/exchange is approved.
4. Store Credit & Exchanges
- If approved, we’ll issue store credit (valid for 12 months) or dispatch the replacement item.
- Store credit can be used on any full-price item on our site.
- Exchanges depend on availability of the replacement item.
5. Important Notices
- We strongly encourage you to double-check all product details — size, colour, description — before placing your order.
- We cannot guarantee exchanges for items out of stock.
- By placing an order, you agree to this Returns & Exchanges policy.
6. Contact Us
If you have any questions about our policy or wish to start a return:
Email: info@hausofslumber.com
Subject: Return / Exchange — Order #[order number]